Book Excerpt: Lessons on Service Management Excellence
Coscia’s eBook is available in PDF format for only $15.00 on the ACHR News online store.
A defendant was on trial for murder. There was strong evidence indicating his guilt, but there was no corpse. In his closing statement, the defense attorney decided that he had a foolproof way to ensure a verdict in favor of his client. “Ladies and gentlemen of the jury,” he said. “I have a surprise for you. Within one minute, the person that everyone thinks is dead will walk into this courtroom.”