Business columnist Gene Marks opened a recent meeting of HVACR distributors with a high-energy talk about technologies that he said are being deployed with increasing frequency as companies seek to become more flexible and accomplish everyday tasks at a time when they can’t fill thousands of jobs.
Marks, who writes for The Guardian, The Hill, Forbes, and other publications, is also a technology consultant based in the Philadelphia area who specializes in customer relationship management (CRM). He spoke to about 250 people at the Heating Air-Conditioning & Refrigeration Distributors International (HARDI) Focus conference in May.