It was early 2019 when Peirce Phelps Inc., our local distributor of Carrier and Bryant products, held its annual dealers’ meeting and my company was invited to attend.
The meeting consisted of a technician training session in the morning, where a factory presenter went over common problems the factory saw last year and that techs experienced in the field; the main event with a few speakers and a keynote speaker, designed more for the managers and the principals of companies; and then a trade show where a bunch of vendors showcased their products.