With fuel prices continuing to rise across the country, contractors are becoming increasingly and understandably concerned. This might surprise you, but I see the recent fuel spike as an opportunity for home and commercial service providers. And before you write to the ACHR NEWS editors trying to get me kicked out of my first guest column, hear me out!
I look at things through a different lens. Too often, we only look at the doom, gloom, and trouble out there, but by shifting our perspective just a bit, it can bring to light opportunities for your company to improve and stand out. After all, isn’t that what a service call really is? A customer has a problem, and it creates an opportunity for you to solve it, make them happy, and also get paid. I haven’t always thought this way, and I admittedly need to remind myself often to shift my outlook. It’s a learned discipline. I remember listening to a podcast a while back that described a leader's job as the CPS or “Chief Problem Solver.” The value you bring to your business is directly related to the problems you solve in it.