With apologies to Charles Dickens, it’s the best of times and the worst of times for HVACR distributors.
Amid challenges like the coronavirus pandemic, unprecedented supply-chain kinks, raging inflation, and a labor shortage, distributors found out in 2020 and 2021 what they and their teams are made of, with many rising to the occasion to meet those challenges and more. For some, the work resulted in record revenues or a newfound sense of company solidarity (or both), as well as new connections in the industry.