The Unified Group Service Management Forum Tackles Challenges
Emphasizes the importance of upcoming and current leaders in service
BROADVIEW, Ill. — In January, 38 members from companies across the U.S. met in Houston for The Unified Group’s 2022 Service Management Forum. Emphasized topics included accountability, training upcoming leaders, and transitioning employees into new roles.
On the first day, Carla Fugit of Platinum Business Strategies — a public speaker with more than 20 years of experience helping everyone from small businesses to Fortune 500 companies — held a workshop where members participated in personal reflection activities, in addition to collaborative sessions that highlighted creating accountable employees and atmospheres. Members also discussed possible solutions to challenges they all face. After the session, various members of The Unified Group presented on topics they found to be successful within their companies.