Last year, Keefer Rader, owner of Albuquerque-based Outlaw Mechanical, had one of those experiences that confirmed the value of an investment he’d made just weeks earlier. He didn’t buy cryptocurrency or Spotify stock at just the right time. No — the event that triggered confirmation of a diagnostic tool’s purchase was a new boiler’s inability to fire.
As is usually the case, the no-heat call came in the middle of the night and in the middle of winter. Making matters worse, he’d recently installed the boiler, a natural gas-fired appliance that also served as the source of heat for the home’s domestic water.