As a previous owner of an HVAC company, I understand the difficulty of creating and applying a training program for new hires or as a refresher for current employees. With standards and methods constantly changing, the problem has only been exacerbated. So the question to ask becomes: How do you know if your current training methods are the best you can do? Let’s face it, in today’s environment when it is hard to find good employees, we need all the help we can get. Using the correct training methods to build the right training program may be necessary.