The Gold award for the Contractor Service and Software category went to SmartDiagnostics with SmartTutor™ (SDST) from Smartech Alliance, a division of SmartHVAC LLC.
SDST provides HVAC service techs complete diagnostic checklists along with a continuously growing video library of built-in diagnostic training. This results in techs being most thorough at first identifying problems, resulting in providing clients with more complete solutions. The techs are gaining training while on the job. With lower-skilled techs, SDST assists them in growing their knowledge and skill sets. With higher-skilled techs, it takes advantage of their own knowledge and results in their providing clients even better remedial solutions.