Most residential HVAC contractors and technicians want to do a great job for their customers. Nothing feels better than figuring out the cause of a homeowner’s issue and then implementing the right solution.

However, solving issues and meeting customer expectations can be a real challenge. The root cause of issues may be hard to determine, and even if it can be identified, the right solution may be more involved than simply replacing the equipment. Convincing the homeowner to move forward with your solution can be especially challenging if they have a quote from a competitor company that offers a less expensive, but ultimately inferior “solution.” The key to differentiating yourself and selling the right solution is having the data to credibly explain issues and the confidence to solve problems — and in many cases, that includes a good understanding the system airflow and pressures.