Walking to a thermostat to change a setpoint may be going the way of rolling down car windows, writing checks at the grocery store, and getting up to change the TV channel. However, the path to temperature control through smart thermostat technology is more involved than many customers realize.
A few will understand that smart thermostats represent another example of modern convenience entailing some degree of added vulnerability, though, and they may have questions or concerns. Internet research can answer some of their questions, but the customer could direct any remaining issues to who is possibly the only other in-person participant in the customer’s experience: the technician doing the installation.