Our team has listened to over 2,000 in-bound phone calls to our contracting clients across the United States — the good, the bad, and the ugly. That first phone call between you and potential customers is one of their earliest experiences and impressions of your brand. It’s critical that you make this count.
Below, we’ve highlighted common customer complaints and formed a process (with scripts) to help you better capitalize on these opportunities. The clients who have implemented these recommendations have improved their customer experience and lead to sale ratios, and you can too.