Last year, before the pandemic, the biggest challenge facing Texas HVAC contractors was a mild winter that cut into business. This year, those same HVAC contractors found themselves dealing with a deep freeze that left millions of people without power to heat their homes. Parts of the state set records for days below freezing.
Kelvin and Angi Rogers own Aire Serv of Fort Worth and Aire Serv of Weatherford, two HVAC franchises from Neighborly. Like most parts of the state, their service area experienced freezing temperatures and snow accumulation in mid-February. This led to several days without power and, as a result, several days without heat when customers needed it most. And there was little the Rogers could do about it.