So many factors affected the HVAC industry as a whole this past year. Some of these, like employees needing to learn to work remotely on short notice, were almost entirely the result of the pandemic. Other trends, such as homeowners’ progressive shift toward more a more connected and intelligent living space, may have been hastened by the pandemic but were already making waves before then. As people’s awareness of their home comfort has skyrocketed this past year, contractors are in a special spot to serve — and generate business from — this interest in intelligent technology. And, with a little ingenuity, they could come out on top in this marketplace for years to come.