Thermostats are a great example of how the most intelligent HVAC products are only as smart as the end-user. But it’s really more about being informed. Manufacturers are producing devices that do more and provide more feedback than ever before. It’s the contractor’s job to ensure consumers understand the functionality of smart thermostats without becoming overwhelmed by the features and data.
Doing so creates happier customers. Leaving them to figure out the devices on their own creates customers who are frustrated with the contractor and the manufacturer. Avoiding this situation requires HVAC contractors to understand the devices themselves and share this knowledge with staff.