On a recent visit to my local Sam’s Club, I noticed a big difference when leaving the store. Instead of new products piled high on the way out the door — placed there in the hopes of enticing one last sale — there was a long line of flatbed carts, each stacked with multiple orders. Next to the cart procession was an array of refrigerated cases, and again, each was loaded with pickup and delivery orders that were lined up like little soldiers.
I was impressed, but not surprised, by the changes at Sam’s Club. Over the last few months, I’ve been looking at how the pandemic is transforming how the refrigeration industry operates, and it’s evident that change is everywhere.