More contractors are turning to team communication software applications, such as Slack and Microsoft Teams, as a way to keep connected to their staffs. The apps combine many features of other communication tools — texts, emails, instant messages — and put them in a format designed for ease of use. Still, like any other communication tool, they need proper management to function properly.
The apps use common elements of modern communication, such as hashtags, emojis, and likes, which many users appreciate. At the same time, they create a focused flow of communication aimed at only relevant participants and focused on specific topics. HVAC contractors can set up specific communication channels, which reduces the deluge of different messages that often fill up an email inbox.