Do workers at an HVAC firm need to like their managers or the owner? It may not hurt. Several studies show people respond better in work situations to those they find “likable,” including managers. One study published in Journal of Applied Psychology found workers weren’t only more satisfied with their jobs, but performed better if they liked their leader.
“Likability doesn’t mean you’re weak,” said Steve Coscia of Coscia Communications Inc. “Likability means you have enough self-confidence to know you are good at what you do and you don’t ever have to talk about it because it’s so obvious to everyone that you know what you are doing.”