When it comes to water heater installation, a positive customer experience is key to growing your business. Today’s customers are able to research water heaters online and buy them from retail stores. So, it should come as no surprise that close to 50 percent of water heaters are installed by DIYers.
This is dangerous for consumers and bad news for plumbers. But it’s up to professional tradespeople to demonstrate to customers the value of their work and that their expertise and professionalism brings much better results, safety, and longevity than any DIY job.