Two years ago, employees at CroppMetcalf received an unexpected but exciting gift from their owners at the annual end-of-the-year party. As posted on the firm’s website, Ben Kelley, director of residential operations for the Virginia-based HVAC contractor, stood before the staff and announced the firm was, for the most part, ending its on-call service. Kelley said management made the decision based on employee feedback.
Two year later, the company remains committed to the practice.