Customer Service eBook by Steve Coscia Offered Online
Discusses principles through anecdotes and case studies
Steve Coscia
PHILADELPHIA — Steve Coscia, CSP at Coscia Communications Inc., has published an eBook entitled Customer Service Superiority. The eBook’s chapters feature customer service principles (Communication, Opportunities, Relationships, Etiquette, and Lessons) that are comprised of anecdotes and case studies that describe and link specific behaviors to service disciplines in a fun and lively format. Chapters are divided into sub-topics and bulleted key points which simplify and delineate the subject matter.