It’s not surprising that multifamily management companies in Florida see HVAC issues as one of their top service requests. With the challenge of keeping more than 100 air conditioning units working efficiently in the heat and humidity of Tampa, Cortland Properties chose to take a unique approach to ensuring resident comfort at its Bowery Bayside community.
At Cortland, residents are guaranteed to have problems in their home fixed within 48 hours. If it’s not fixed by then, the resident lives rent-free until it is. So when the property management team is alerted to an issue, they need to respond quickly.