Across the United States, contractors seem to be saying the same three things when looking at the state of the HVAC industry. First, developments in various technologies are presenting exciting opportunities for contractors to take advantage of, offering customers both high comfort and greater control of that comfort. Second, the labor shortage is presenting a challenge across the industry, and it will take creative solutions for contractors to fill their workforce. And lastly, successful customer service and engagement, as always, remain the key to success.