Field service companies in industries such as plumbing, HVAC, electrical, and utilities management tend to struggle with similar challenges while working on the road. Managing technicians, work orders, customer data, and inventory levels becomes increasingly difficult as a company grows. Processes that may have worked when a company was smaller fail to yield the same results as the company expands. These inefficiencies often include mismanagement of inventory, wasted time searching for materials, increased accounting errors, and job scheduling bottlenecks, to name a few. As a company grows, these inefficiencies multiply to become more costly and harder to ignore.
Today a growing service company could have five trucks on the road, but how efficient will their operations be with 50 trucks on the road? Service companies that want to grow must implement technology that increases efficiency and accuracy sooner rather than later. New technology must be capable of streamlining operations for accuracy and profitability, while remaining adaptive to changing needs. Companies are advised to implement efficient processes and technologies when they are still small enough to spot inconsistencies before those processes snowball out of control.