The Air Conditioning Contractors of America (ACCA) wants contractors to know it offers more to them than a face in Washington, although that remains a critical role for the association. Barton James, the group’s president and CEO, said ACCA has increased its focus on helping contractors with their day-to-day operations.

One big step in this direction is the benchmarking program, started in 2018 to provide real information for members about how they are doing and how they compare to their competition. The survey allows contractors to compare their businesses’ performance against a national pool of contractors. Results from 2019 show ACCA members had a pretty good year, and members are telling James they expect business to improve even more.