High-tech tools and equipment can help contractors do more work with less manpower, and that can help contractors combat the labor shortage. At least, that’s what manufacturers assert, as more and more smart, connected, Wi-Fi-enabled technology is incorporated into the tools of the HVAC trade.
As with any transformation, there’s a ripple effect. One change — remote consultations, for example — can spark changes that affect everyone in the company, from the techs in the field to the customer service representative (CSR) answering the phone calls or the web chats or the text messages. And those changes, while they’ll likely pay off in the long run, can mean more work in the short run as contractors get up to speed with new IoT equipment and new processes surrounding it.