There is no question that most contractors are not fans of websites that sell HVAC equipment directly to consumers. And they have a right to that opinion. For years, contractors have made a profit on the equipment they sold, so those sales moving online could take a chunk out of their bottom lines. Then there’s the issue of ensuring the size and quality of the equipment, not to mention figuring out who handles the warranties. That’s why for some contractors, it’s just not worth the hassle of taking on these labor-only jobs.
But some would argue that taking this stance means missing out on profitable work. That’s because a growing number of consumers are purchasing HVAC equipment online, and they need qualified professionals to install it. In addition, once contractors are in the home for the installation, they can offer other goods and services, such as maintenance agreements, Wi-Fi thermostats, and upgraded filters. Furthermore, they can slap their sticker on the unit, so if the homeowner needs service in the future, they know who to call.