What a great topic, right? But I bet you don’t need me to tell you what a technician should do on a service call, much less every service call. How about we give the “water cooler” version of five things a tech should do on every service call?
Imagine a group of high-dollar, smart-aleck, arrogant executives standing around the water cooler, expounding their infinite wisdom about everything in life. Then, one of them tells the following story.