Customers can sometimes be an elusive thing for HVAC contractors. Most every service company has had prospective customers call in to schedule an appointment with a dispatcher, only to cancel that same appointment at a later time. It could be because of a number of factors: They found a competitor with lower prices, someone who could come out sooner, and the list goes on. However, not every service contractor measures their cancellation rates.
Workiz Inc., a service management software solution, decided to look into the massive data generated by its users to see what kind of trends were available.