Ping! The “Breaking News” alert goes off to notify homeowners that their HVAC repair guy is on the road. The message reads: He’ll arrive in half an hour. And there’s a picture of him, so they know who to be looking for when a fellow with a toolbox shows up at the door.
If current smartphone usage trends are any indication, this type of consumer experience could soon move from the exception to the norm. With some forward-thinking contractors, it’s already the reality.