“It was kind of dreary here today, so it seemed like a good idea to get out and have some fun with our customers,” said Trapper Barnes, owner of Infinity Texas Air in Forney, Texas.
What kind of fun? That morning, he instigated an impromptu contest. Upon getting to the office, all the techs were handed Santa hats and told to collect as many selfies with customers as they could. The prize: a $25 gift card and some holiday cheer distributed. Some other week, techs might compete to see who can earn the most online customer reviews.