My guess is you entered the HVAC industry one of three ways: You went to trade school, you went through an apprentice program with a company, or you were encouraged in by a family member. No matter how you got into the trade, my guess is you became pretty good really fast. Because you were so skilled at the technical work, you would go into business for yourself.
You start off running all the calls, installing all the equipment, and your quality of work is top notch. You are so good that clients are referring you to their friends and family members. You have so much work that now is the time for you to hire someone to take some of the load off you. Most likely, you will find someone whom you have worked with over the years — you know their character along with the quality of work they do. But what happens when you have hired all the people you know and are still in need of more? Too many times in business, we are extremely busy and in need of people because the demand is bigger than the supply of good people.