HVACR contractors are not insulated from business problems, angry customers, or lawsuits. Although being sued isn’t as commonplace as the 1-800 TV lawyers would like viewers to think, there is still an issue of both merited and frivolous lawsuits being filed, even in the HVACR industry. Once a company is on its way to court, it’s recommended that the owners contact their insurance provider as well as a lawyer. However, there are steps contractors can take to address customer complaints before they reach the courthouse doors.