People order stuff online from Amazon at the rate of sometimes hundreds of orders per second, and it arrives a couple days later at the convenience of their doorsteps. At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.
“For some time now, we have seen growing demand to integrate connected devices for field service operations,” said Tom Devroy, senior product evangelist, North America, IFS. In a recent study by IFS, 30 percent of product-oriented companies said they were already using the IoT for field service to some extent, while a few companies were harnessing IoT data to automatically trigger work orders or technician dispatches.