More companies are looking to aftermarket and field service operations as an opportunity for growth. According to Statistics MRC, the global field service management market is expected to reach $4.45 billion by 2022, up from $1.78 billion in 2016. This means companies just adopt new business processes, including contract and warranty management, mobile technician scheduling, subcontractor management, and others that their existing enterprise resource planning systems (ERPs) cannot address. These demanding disciplines require powerful field service management (FSM) software tightly integrated with the ERP system of record.
To make aftermarket and field service a core discipline, companies running Microsoft Dynamics as their core ERP systems need to extend their offerings with FSM software — a best-of-breed system that goes further and deeper into field service operations than their underlying instance of Dynamics. The combined solution must encompass the entire service life cycle, starting with contractual requirements or the initial service request through to invoicing and, ultimately, contract renewal for repeat service and customer loyalty.