Explosive growth in new technologies used to gather and use data to optimize the delivery of services will be at the heart of driving the service industry in 2018, predicts Mark Brewer, global industry director for service management, IFS. The Internet of Things (IoT), in combination with digital twins and AI-powered service organizations, are key trends impacting the service industry.
By 2020, 25 percent of asset-intensive companies will adopt IoT and digital twins to optimize service