Navien Takes a Stand on Consumer-purchased Equipment
Supporting wholesale distribution only
IRVINE, Calif. — With the continued and growing industry discussions on the pros and cons of HVAC equipment available online and through retail sales, Navien has taken a strong position in support of wholesale distribution only to professionals and against consumer-purchased equipment.
“Navien is committed to preserving the authenticity and integrity of the trade by ensuring all Navien products are only available to and installed by professionals, which ensures better served installations and, thus, satisfied consumers. Sales of Navien products over the internet do not afford the authenticity and protection that Navien expects. Navien has issued and will continue to issue stop notices to violating vendors and e-commerce channels and is prepared to pursue its remedies at law.“