Even though the theme, workforce, is not our yearlong focus in Distribution Center, I still find the topic one of unending fascination. It’s not surprising that we have a regular stream of stories that I hope are helpful on this topic.
The one characteristic I suspect we sometimes overrate is the issue of intelligence and of being “smart.” There is some measurement for the former (we call it an Intelligence Quotient or I.Q. test) and for the latter, what or who is smart is our subjective judgment; which I suspect is often decided depending on the situation.