Q: Tell us a little about your business and the lines you carry.
David Heckler: We’re HVAC system specialists, pure and simple. We strive to offer unparalleled technical assistance from beginning to end. This is one of our key core values — and differentiators such as tech assistance and training have been peeled away due to lower margins. Because of our focus on systems, we have been able to enhance our technical offerings. We have three branches and have been fortunate to double our business in the past five years. We’ve definitely had accelerated growth during the last decade or so. Our major product lines are American Standard and Mitsubishi ductless and VRF systems.