As a practitioner of vendor evaluations for over 20 years, I can attest to the value of the program and its impact on vendor relationships, costs, revenue, share and profitability. HARDI has invested a great deal of time, talent and capital into developing a foundation for the practice and its use in the industry. Sadly, the HVAC industry is well behind other industries in the use and practice of supplier performance applications. In light of that fact, I thought it appropriate to gain an in-depth perspective from a young executive in the process of putting the practice into play. That perspective may give us some insight into what the future holds, and how this practice may gain momentum in our industry.