It took more than 17 months for Jackson Systems to research and build the Virtual Technician app, which won gold in the Contractor Services and Software category of the 2018 Dealer Design Awards. The app came about as a response to the technical support calls the company was receiving from contractors.
“We determined that if our engineers could see what they were looking at in the field, the troubleshooting would be so much easier,” said Carl Kasten, COO.