It’s always nice to get a pat on the back for a job well done. In fact, it’s almost a necessity in today’s workplace environments in order to keep employees satisfied and loyal. According to Harvard Business Review, a 2014 study surveying 2,415 employees in 10 countries found a strong correlation between loyalty and acknowledgment. Among the 512 U.S. employees who said their company has strong recognition practices, 87 percent felt a strong relationship with their direct manager. That number dipped to 51 percent among those who reported a lack of such practices at their companies.
“Skilled workers in the trade industry are increasingly valuable, so recognizing them for their accomplishments is important,” said Doug Cuenin, human resources divisional manager of American Residential Services (ARS), Memphis, Tennessee. “We recognize employees from the branch-level on a weekly basis. The president and COO of ARS [Luis Orbegoso] also gives a ‘Customer Service Spotlight’ in his monthly video that is distributed to every employee.”