CRANFORD, N.J. — Joan Cain is a widowed grandmother living on a fixed income. She resides in Waterbury, Connecticut, where she raised her children and now grandchildren, who still live with her as she continues to support them.
Earlier this year, Cain reported to Dave Sousa, an Oil & Service Professionals’ (OESP) member and owner and operator of Naugatuck, Connecticut-based J&A Waterville Oil Service, that her boiler would no longer hold water.