As an employer, you recruit, hire, and train staff to deliver your service to your customers. But, if most service business owners were to be really honest, many would admit that their relationships with their employees doesn’t always feel like everyone is on the same team. The truth is, many even feel that their relationships border on adversarial.
If you want your employees to step up and deliver the best service to your customers, it’s time to make sure that you and your employees are on the same team — that everyone is aligned and “pulling in the same direction.”