I have been an active member of the Better Business Bureau (BBB) here in St. Louis for more than 30 years. Through that time, I have learned some interesting things I’d like to share, which I believe will be worthwhile to contractors.
First, I would like to say a few things about the BBB. The BBB has been maligned in certain publications, but I can speak for the St. Louis bureau and attest at the terrific job its staff does. One of the BBB’s objectives is to help eliminate unscrupulous businesses and business practices. Those are the exact goals that we, as contractors, should embrace. No longer just a “complaint department,” our bureau is reaching out much more into the community.