Many years ago, I had the opportunity to take a ride with one of my top installers. I had just sold a big job that called for us to completely restore three systems and the necessary ductwork in a large older home. The house was located in a rural part of the county, so we had a good 40-minute drive ahead of us. Along the way, this employee and I had a nice discussion. He was about my age, so we were able to talk about our grown children and some of the challenges we had raising them as well as some of the continuing issues.
We arrived at the job, went over every detail, and then jumped back in the truck to return to the shop. On the way back, we pretty much picked up our conversation right where we’d left off.