Most automobile owners recognize the importance of maintaining their vehicles through regular oil changes, tire rotations, etc. Unfortunately, the same doesn’t hold true for homeowners when it comes to their HVAC systems.
“We in the HVAC industry have not done a great job of informing customers of the importance of regular maintenance,” said Rob Basnett, president and owner of Basnett Plumbing, Heating, & Air Conditioning in Littleton, Massachusetts. “A lot of manufacturers will not warranty the equipment if it is not maintained on a regular basis, and many people are unaware of that, so it’s our job as contractors to ensure customers are educated so they can make the best possible decisions.”