Have you ever taken a call from a customer disputing charges relating to the addition of refrigerant, yet they denied a leak check on the tech’s previous visit?
You know the argument: Why should they pay for refrigerant when it leaked out two days later and now they have no air conditioning, again? Of course, you review the documents — which were initialed and signed by the customer — that show the tech acknowledged the presence of a leak and that the only way to locate this was through a leak check. The tech did not recommend adding refrigerant to the system, knowing there was a leak, and that there was no way of knowing how long the charge would last without a leak check. The tech further emphasized there would not and could not be any warranty associated with adding refrigerant if the customer insisted the refrigerant be added, despite our clear warnings.