When you’re traveling and check into a hotel, you do so with certain expectations. You expect the room will be clean, reasonably quiet, and — most of all — comfortable. That means a properly functioning HVAC system.
Now, multiply those expectations by the millions of travelers staying in hotel rooms across the country each day, and you can see why the hospitality industry faces some unique challenges. Add in social media, and those “challenges” might be better referred to as “perils.”