In my last article, I talked about the challenge in finding real-life, practical information to help us improve as service managers. We also introduced three “big rocks” in the path of most service managers: communication, teamwork, and self-improvement. In this and future articles, I’ll dig into each topic individually.
Remember, the goal of these articles is to discuss what I’ve experienced through 30 years of personal interaction with companies of various sizes and complexities in different geographical areas and varying markets. It’s my aim to share what successful service managers have in common.